FAQs for company

Q: What are the advantages of your products?
A: Our MWD and MWD accessories have Strong inventory spot products, Stable delivery order, Perfect after-sales service, Reliable quality assurance, Competitive factory price, Honest service.

Q: What is SenNav products warranty?
A: Our MWD and MWD accessories have 1-year warranty (freely) for all sensor products. 
     Lifetime maintenance will be provided after the warranty period expires.

Q: What is a production standard?
A: China domestic standard and company standard. 100% quality check and durable testing before each shipment.

Q: Can you provide free samples?
A: we welcome sample orders to test and check quality. Some samples are free, and some samples should be paid in advance and the cost will be refunded after further order.

Q: How long is your lead time?
A: Usually it is in stock, for customization products, it is different according to actual quantity.

Q: What are your payment methods?
A: Accept payment via T/T (Bank transfer), Western Union, and PayPal; Accept L/C at sight (bulk order).

Q: What is the Shipping Way?
A: 2-5 days by air to your nearest airport;
     3-5 days by express to your doorstep.

Q: What kind of connector solutions you can provide?
A: Product solution including different requests etc; 

Q: Is it possible to customize for special orders?
A: Yes. Support to produce mechanical part samples based on your parameters and drawing request.

Q: Are your MWD accessories combined with our equipment?
A: Yes. All our MWD accessories can be customized or standard parts. It can match to your MWD/LWD.

Q: What about the production lead time?

We have some MWD accessories in stock, such as muleshoe and O rings. For customized products, usually, around 1 month.

Q: How do you ship the goods? How long does it take to arrive?

We often ship by DHL, UPS, FedEx, TNT, SF or EMS. It usually takes 3-5 days to arrive.

Q: Is OEM available?

Yes. We have rich experience and good ability to put your design and idea into a real product, normally it takes about 20 to 30 days for the new product from mold design to final production.